Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of autoup-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve owned 2 of these for a couple of months now and I have no reason to recommend against them. Happy so far. Charging power is good. Would buy it again.
Very good, extremely tight fit on my 04 Civic but my 03 Grand Marquis didn’t have this issue. Had to use vice grips to get it out while holding the socket! Good thing it’s made outta metal I guess.
I wanna love it more, but I can’t. Everything is good, the size, the color and fast charging, but unfortunately it doesn’t have a display as I want.
I really like the design of this car charger. It is compact but very effective to charge two phones or other devices at one time. It saves space as you want to put phones, cups, and other stuff in that area of your car when you are driving.
I have a couple of these, love that they insert pretty much perfectly flush to the plug and have 2x USB ports. They charge quickly and seem pretty solidly built. I keep one in my laptop bag and one in my car – love that it is super compact for portability and not taking up extra dash / tray space.
For some reason my girlfriend’s phone has a vendetta against ALL of my chargers. Her phone has broken about a half dozen just plugging in once, both inside the house and in my car. I don’t know what it’s problem is or why it likes to destroy my stuff so much? This is the only charger I’ve found that her phone will play nice with. Also working well for mine but my phone’s much more lax about who he’s plugged in to. Quality seems really good and it’s very low profile. I’m happy with my purchase.