Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of autoup-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not completely “Smokeless”, but greatly reduced. The Grill surface isn’t as easy to clean as expected. But does the job.
I rarely write reviews but I am so excited that I found this grill. I bought one for a friend as well and she thanks me on a daily basis! It’s amazing, so easy to clean and it cooks perfectly. I’m grilling steak, seafood, veggies, you name it, and all to perfection!
It is GREAT. It does everything they claim. No smoke. Chicken, steak vegetables are are wonderful. Well worth the money
My husband loves it. He cooked hamburgers & tomatoes same time. I would recommend it to all. It does what they say!
Cooks good and fast but cleaning is not as easy. Storage is challenging but food comes off grease free.
I highly recommend this indoors grill if you want eat healthier food or you want lose weight. I tried it with all kind of meat and vegetables and every time the food come very delicious. No smoke, no fat but healthy variety of food. You can also use it with extension cord on the dining table and you have the restaurants style when you invite your friends on dinner or your family and every one enjoy grill his own food .
Bought this for my dad as he moved to an apt. So no BBQ allowed even on balcony. He loves it and still makes THE BEST STEAKS!!!
Got it in mail yesterday, fixed steaks on it tonight and was outstanding!!
The wife loves this product. Easy to use, easy to clean. I would give it 6 stars if possible.
Great price and product but not smokeless.
Great product. Cooks exactly as advertised. Absolutely smokeless, thanks!
Fun to use this grill indoors since I don’t have an outdoor grill available. Easy cleanup although I haven’t put it in the dishwasher.
Very little smoke noted
Back side of the grill is not a non-stick surface, a little difficult to clean especially since you can’t really soak it.
Absolutelly love it! I don’t have grill and afraid of gas. This is nice if you’re cooking for one!!! I bought the cooking “covers” so all I have to do is wash it. The grill stays clean.
Amazing, we’ve been using this a lot lately, made steak and shrimp shish kebab and they turned out amazing, highly recommend!
Not used it yet, look very high quality, fast shipping.
Grill does work well, as described, except it is not totally smoke-free. There was some smoke, but not a whole lot. Grill got hot enough. I cooked pork chops on it, and baby-back ribs. The taste and smell was wonderful! Just like if I had cooked them on an outside grill. I am very happy with this grill. And it was a great price as well!
Love it. Burgers come out great. Cooks like a gas grill and no smoke.
Thumbs up! Works and looks as described, fast delvery, thank you!
Trying Fast BBQ at my place <3 Thank you!
Delivery time delay. But the product is really good. It can be used indoors and less hassle to use. Perfect at family gatherings.
Love this grill. Great for small spaces especially apartments. Cooks fast and easy clean up. Definitely one of the best purchase. 🙂
Super easy to use. No need for charcoal and smear. Hope it doesn’t break easily and will last longer 🙂
Got it! Super amazed! Less smoke and non stick! Excited to use it with my family.
Though, the delivery is a bit slow as the stock runs out but its worth the wait! It’s amazing to use really 🙂
Perfect to use at home!
This little grill is pretty amazing. It’s truly non-stick and smokeless!!
Not completely “smokeless”, but greatly reduced. The grill surface isn’t as easy to clean as expected. But does the job. Recomend it!
Nice item to cook up something quick in house.
It works as advertised. I soaked some chicken in terryoky sauce. Then cooked on the grill. No sticking, and cleanup was so easy. Very little smoke if any. Love it!!!
Love this grill. I’ve had it for two years and have bought many as gifts since I bought mine.
The only thing that’s a kind of negative is cleaning the top of the grill. I soak it in hot sudsy water for at least an hour and use a scrub daddy sponge and it comes clean quickly. I also use a piece of foil over the bottom pan so there’s no clean up there.
Love this product! Can’t really cook thick meats on here without taking 10 hours but thinner meats are great, especially burgers and shrimp!
This is perfect for my kitchen. It is not smokeless, but the smoke is minimal. Easy to clean.
Love the grill but doesn’t clean as easily as advertised.
I am a fan of grilling and whenever the weather is right you will find me grilling. This grill is super easy to use and even easier to clean. I can grill my favorite foods such as burgers from my kitchen instead of being outside in the hot weather. It is also going to be very convenient when the winter arrives and it still can be used. The product is also steamless and creates no flames when meats are on the grill. There is a knob that allows you to also control the heat you want the grill on. Overall it is a phenomenal product!
Been wanting a indoor grill for awhile. I used this grill right when I got it on some sliced pork, mushrooms, zucchini, Bell peppers and onions/jalapeno. It got hot pretty fast but I find that the heat doesn’t distribute evenly. It’s not completely smokeless but pretty good. It is definitely easy to clean and easy to put together. I wrapped the waste bin in foil for even easier cleanup. Overall though, I enjoyed the grill and will be using it often.
This grill works wonderfully. My bf has cooked chicken, eggs ,pancakes,steaks & bacon, without any problems.
To clean, just use a paper towel with soap. Nothing else.
We had no problems of uneven heat or control issues.
We don’t like the grill, we love it.
Omg. I love this I can eat bbq in my house without any smoke. And its so easy to clean very convenient and valuable
Unlike most people I read the instructions before I used it! It works as advertised! It Cooks great! And I am satisfied with my purchase of this product! Clean up like it advertises!
Ran it through the dishwasher first and let it dry completely before turning on. Turned the dial to between medium and high and let it get hot. Seasoned my steaks and put them on. Got the instant sizzle but no smoke. Cooked about 4 minutes then turned. Got the same good sizzle and the aroma was amazing. Still no smoke – just a tiny bit of steam coming off the meat. Cooked for the same amount of time and served. I did have the grill under a window just in case but did not have to open it. Wound up being one of the best tasting, most tender steaks I’ve ever grilled. Cant wait to grill salmon on it!
I love my grill. Salmon and chicken skin gets crispy. Burgers get nice char. It beats standing outside at the BBQ. I can cook other items while the grill is cooking my protein.
Great device, nice grill marks, hardly any smoke, and tasted delicious! I put it on top of my flat top stove so I could use the range hood for ventilation, but there was very little smoke to be seen! Clean up was a breeze, I just used a sponge with warm water and Dawn dish soap, in fact I could just spray off all the greasy stuff off with my faucet sprayer! Next time I will grill some burgers, this makes grilling simple and fun!!