Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of autoup-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it! It works great and lights my whole room up with a great piercing red Galaxy worth the money I have to buy four more for my daughters room
I liked the patterns which displayed in the walls and ceiling. Will look nice reflecting off ornaments at Christmas.
I didn’t expect this to work as well as it did! I’m very pleased with the output from this light. Definitely will buy again
Throws up quite a bit of nice effects wherever it is pointed. The further away from the target the wider the spread of stars and such. Our granddaughter loved the stars on the ceiling effect. It runs quite a long time on a USB battery, so it’s extremely portable! I used it during a BBQ party and lit up our outside area. Very cool and well made.
Pretty good buy. Christmas gift for my little and she loves the lights. Now I have a hard time put her to sleep 😂
arrived ahead of time. Quality is excellent!
Thanks to the store!
I luv it!
Great quality! Recommend to everybody…
Arrived in less than 20 days and great quality!!!
It is difficult to use
Red light is great, blue one a not so good.
We really had fun on first day. I use it with my two sons before sleeping in our bed room and its really fun.
came quite fast. Love it!
This thing is bright, looks good st night
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
Received in a reasonable amount of time. Glad with the purchase
Worked well for its money. Don’t have any problems after months of using it. I think a longer cord would me more helpful but otherwise good product.
Fun for the kids to mess around.
super ! not that expensive but the quality really good!
Matches the description in full. Gonna order another one soon, to keep it in the car and the second one in apartments for party mood!)
I like this item i just wish it rotated by its self then it would be complete
I have never been so excited in my life! As soon as I hit the power button, I broke into the biggest smile and laugh ever! I am in love, and will totally recommend to you star gazers out there! I swear I’m never leaving my room!
not a great product but not a bad one. clumsy to use, but kind of cool. Already lost it somewhere in my car
just perfect! I’m totally addicted to this thing. If I’m going to spend a significant amount of time in a room I’ll bring it with me. It’s great for really anything, even watching tv or enjoying a magical bath. It’s quite beautiful and relaxing.
thank you! quality is good! I like it!
after a long search i am sure that the best price for is offered right here. the price is fair for the quality. I really, really, really want a this projector. This is the best drunk purchase I’ve made hands down. So far, so good. Totally worth the investment if like a trippy light show for your living area.
exceptionally great! I love these in my car at night for relaxing fun drives, or at home I use it as soothing night light.
Bright and covers an entire ceiling in my daughters room.
lovely! just what i’ve been looking for! Pretty good buy. Christmas gift for my little and she loves the lights. Now I have a hard time put her to sleep 😂
will try it out today 🙂 thanks for the shipment!
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
Perfect! I bought these for our “date night car” They do exactly as described and even like them during the day. Our night was perfect! You know what I mean
Awesome love it and so easy to enjoy
Fun. You can use in the house or car. Only thing is wish it could change colors.
It’s wonderful that cheap like this is available online! Very cool light I use in my room. I haven’t used it in my car yet but I prefer room anyway. My room is on the smaller side so it fits the ceiling perfectly.
Thank u! I was a little worried but the item is perfect! These do not belong in a car at all because they shine out and into other cars and traffic. My son used them for his room instead.
Everything very well made and very well designed. recommend! The product exceeded my expectations. The lights are beautiful. The package comes with a purple one and a red one which can be used individually or in conjunction if you have a double USB plug adapter. You can turn the stainless steel knob on them to change the pattern/spread of the lights to you liking. Best part is that the necks hold there form in whichever position you choose to have them in. Them being USB powered gives a variety of possible places you may use them on. Fully recommend!
As the picture. The quality is good and arrived really fast. Great work! Be sure you have enough room for this to stick out. I had it plugged into an adapter and then in the wall. Sticks or into room quite a bit. It’s tempting for grandsons to look into the laser… Very bright and not safe to do that! I had to move it out of their room. Should have read more carefully that it’s @6″ of “stick”. The little lights are very cool.
So….I got a lightbulb adapter and plugged it into a little lamp. Now it’s safe and still provides really cool lights at night. Grandsons love it.
Holy moly!!! MAGNIFICENT!!!! quality as expected. i surely recommend. I rarely take the time to leave reviews, but I could not pass up sharing my excitement in the hopes it inspires someone else! I don’t think I have been so happy about a purchase in longer than I can recall. I LOVE ambiance. In this crazy, chaotic, increasingly violent world I find it very important to recall the beauty and wonder in the world, and, as cheezy as this may sound, this little machine reminds me of that. It makes me so happy! I got the blue/blue and I am SOOO glad I chose that instead of the green/blue. I hope this lasts a long time!!! Thank you so much for this magical machine!