Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of autoup-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these car chimes!!!
The product is really nice but you have to be very careful I thought not to break the chain or bend the product I do not think it is durable enough. It is very nice detail and sound of chimes. I bought two but to interchange them risk of breaking them is very possible. Thank you
The chime was really soft, not loud enough for what I wanted it for… cute item
These are the cutest things. I hung mine in my car and no distraction at all.
I love wind chimes and so happy to find one for my car
This charm is too cute!!! Well made. And perfect for hanging on the rear view mirror!
Adorable, well made. I love this little chime. And its sound is so soothing.
Very well made, and what a beautiful light sound! Would buy again!
A friend admired my Jacob’s Charm. So I bought this perfect charm fir her car in Florida.
Daughter loves it for her Jeep! Will continue to buy, beautiful product with beautiful sound!
I seriously love this charm. It’s the little things that bring me joy. And it also hangs at the perfect length and isn’t in the way ever!
Love, love, love. It calms me as I am driving to hear the gentle sound of chimes. I absolutely love it. The sound is not annoying either. It isn’t too pingy.
So cute and perfect for the car. Sound is quiet enough to tune out but you can definitely hear it gently when you turn or hit bumps. Makes me feel at peace while driving.
I love chimes. These musical car chimes have a light beautiful sound to them. Keeps you in the present moment… important when driving. They are a great gift giving idea as well.
Turn the corner and a beautiful sound comes from this little chime! Definitely keeps you in the Now while you’re driving! Thank you! 💜💜💜👏👏👏
I love my car wind chime. I thought it might be very noisy but it wasn’t. The chimes give off a sounds that’s soft and pretty. It’s not constant or loud either. Just when you make a turn or hit a bump in the road.