Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of autoup-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So small but very cute.
It’s the perfect size for the rear view mirror and it’s perfectly detailed, the only thing is that I think they could have fit 2 more chimes instead of only having 3
My boyfriend bought me one just because. I absolutely love it!
Love this. It is perfect for the rear view mirror of the car.
Love it. Just wish the face a lil more detail
Love my car chime! Saw it in a friend’s car and loved the quiet chimes!
Compact and fun. Looks great in my car. Noise level is just right. Thanks!
Love the delicate sound.
I expected bigger… but sounds great anyway
It’s a great little charm. Makes music 🎶 when you hit a speed bump
I bought this to hang around my rear-view mirror to remind me to be more mindful of my driving. I have seen some improvement.
Got this for my bestie for her car.. 50th bday present. She loves Buddha’s and charms. Good quality.
I love it!!!! Sound is fantastic! Sweet and gentle. It’s not so loud. It not disturbing and not districting. 👍👍👍👍👍👍👍
People love these. had to buy another to have one for each car. They have a really soft jingle and Hotei is just soothing to look at for some reason.
In tune, hangs out with me all day. “Why yes, Buddha, I also enjoy traffic.” Image is on both sides, chain is short steel balls, wires holding chimes appear delicate but have held up. No complains.
This was a perfect purchase. As someone who was nicknamed Buddha back in the mid-90’s, I couldn’t have asked for more. I hung the chime from the rearview mirror of my SUV and I love it.
LOVE my Happy Buddha! Purchased more as gifts for dear friends who like peaceful, zen-like items as do I. The chimes are not loud and are pleasant to hear. Plus who could resist this Happy Buddha!!
Came as described and on time. Love it so much that I am going to be buying more for presents. It’s not too loud of a sound for the car, and looks great hanging from the mirror. I am so glad I made this purchase!