Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of autoup-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
Brand new Decorative Carbon Fiber Air Vents for such a modest price in a reputable webstore? I didn’t even have to think twice 🙂
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
better than i expected. awesome!
Just as described. Perfect. The seller is extra reliable.
Perfect quality for reasonable price! Good deal! Thank you store!
With such a discount, Decorative Carbon Fiber Air Vents is just what i was looking for
excellent quality, not damaged!
top . superior quality and service!
Arrived in less than 20 days and great quality!!!
was packed very well. very cool… came fast. recommend.
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Great price and and very good quality
It sticks well if you use a hairdryer or heat gun before applying. Just be sure not to melt the purple glue. Curved surfaces won’t work that well but I found a pretty flat spot and it’s been on firm for a few weeks so far.
Works great. Was good everything they said it would be.
an excellent , worth the money!
Absolute show stopper! This thing adds horsepower and style the other cars can only dream of. I wish the back adhesives were a bit stronger.
As I can judge from my own experience, the best Decorative Carbon Fiber Air Vents online are sold in this very store. Great!
For the price one cannot say anything negative. Would accent a darker colored, smaller car quite nicely. The carbon fiber look is a nice touch.
Very good quality, fast delivery. Recommend this store
Nice looking product; could use better glue for adhesion, but very satisfied with the quality and the cost associated with that quality.
These really did make my car look a lot neater than what it did originally. I really like this item. This is one of the best mods that I have done to my car. Thank you
Excellent , very satisfied.
safely packaged , respect to the store
Good looking product with the carbon fiber invitation from plastic. Worth the money but make sure your surface is cleaned with alcohol before applying the 3M tape.
Doing small, fun thing to your car like adding a decorative air vents, you can turn your grandma lookin’ car into a sporty, tacky car. The adhesive is VERY strong, and it looks amazing on my old Elantra.