Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of autoup-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wireless Charger Cup arrived as was promised. quality worthy, much better than expected. Thanks
Currently went on a 22 hour drive to Mexico. This power inverter was a life saver, kept all 3 of kids tablets and eifes phone fully charged the entire drive. Which kept all 4 them busy making the drive very pleasant and not so boring. If your the type of family that likes to travel and needs more than one Car lighter to keep things powered! Than this inverter is for you! I will keep updating as we travelits a must have!
Bought this prior to driving from North Carolina to California. Does everything I need it to do. My only problem is that the plug will occasionally slide out enough from the car where I wont receive power in it and have to push it back in. Other than that, it is great.
it works perfectly but please make white or beige charger. The black one doesn’t suit my car’s interior
nice quality but it might be cheaper
This has a really great aesthetic
I wish the opening was a bit bigger, or add a red light, so you can see it in the dark. Otherwise, it’s awesome!
thanks a lot! excellent work
I just got it! So gorgeous!
Works great, just have to give up a cup holder
finally found what i’ve been looking for!
Really cool charger.
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
It looks nice, it is easy to install and it works great in charging your phone.
This is exactly what I wanted. It charges my phone quickly which is needed as I am navigating all day long.
I was worried about safety of free delivery, but the charger cup arrived in really excellent condition and in time. Thanks a lot!
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn’t.
Both shipment and quality are astonishing. Exactly what I’ve been looking for.
Probably the cheapest price
This things pretty cool!! Gonna buy more for gifts.
it’s a really low priced charger, everything else in the store is also great
Fast and perfect!
Fits my iPhone 11 (with case)
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Very nice, good quality. Thank you very much!
bought by a friend’s reccommendation, it’s just like i expected!
waiting for my parcel to come, gotta check it myself
Wireless charging works perfectly. The design works perfectly. Also power my alexa auto with it (via usb charge cable). My only wish is that it did not have a proprietary cable connecting to the outlet, but not a big deal.
absolutely true to the picture. my sibling is happier than ever 🙂
What a cool gadget to have in your car. Easy to install
After trying several chargers that did not function correctly, and a good bit of reading, we found this charger that worked perfectly. Very secure where some of the others we tried would not secure the phone that well. So far very happy with this one. But I thought they would deliver it the same day
so this was a gift purchase for the wife and she loves it! The perfect solution for the charging situation. Fast charging and phone slip in and out with ease. She didn’t want something stuck to the windshield and this worked perfectly.
Works great! Charges super fast. I have a galaxy s9 with a case and it fits just fine.
Such a low priced smart cup charger is truly a bargain. Thanks to the seller!
Actually bought this for my wife and she loves it, her phone case is just the right size to slide in without feeling jammed in and it is convenient to be able to charge the airpods at the same time. Would recommend to anyone looking for a cup shaped charger.
reviews show it’s a lovely item totally worth its price. I can surely confirm 🙂
I received the order today. very fast shipment. I am very pleased with the item. Just what I was hoping for. The quality, fit, and appearance is Excellent! I will refer this to all my friends and family. I must say this is the first time I got what I really ordered. without having to settle with what I get. I am very picky with my F150 and am proud to add this to my ride. only thing is, can’t see it when I close the lid. Thank You for the stress-free order.
Works perfectly. Fits perfectly in my 2018 Forester cup holder and charges my iPhone 8 in an otter box symmetry case just fine. My buddies caseless 8 plus fits too, but I don’t think he would fit with any kind of case. This product is perfect for me as I have wireless CarPlay in my car. And this got rid of my last loose wire.
Works great, fits my cup holder perfectly. Only thing is my Galaxy S7 Edge in it’s case the lock button can git pinned against the side. This doesn’t happen with my wife’s Pixel 3 with a case. So I believe when I move on to a phone that doesn’t have a audio jack I will not have the problem. It doesn’t cause me great problems as really it just can keep the screen on, but is a little annoying…
This is a really nice wireless charger, that solves the problem of a vent or flat chargers that often are unsteady in a moving car, and can drop the phone when driving. The installation is simple, just plug it into your car’s cigarette lighter socket, and place the device into a cup holder (an extension is supplied for cup holders like the one in my Volt). Then just place the phone in the slot on top. No fuss, and works like a charm. Plugging my phone in each time I wanted to charge it in the car wore down the cable, and I was constantly replacing cables. This cup holder model solved that problem. Also, my USB connections are usually connected to music flash drives, so being powered by the cigarette lighter socket frees up the USB sockets.
Good product! It charges with a case which is a PLUS. I have a Spygen Case on my Galaxy S9 and works perfectly. Really Thumbs Up. Keep developing good things… 👌👍
It’s pretty good. I like the fact that it is very sterydy when inserting my Pixel 3 XL. The inside has a moving clip that sort of feels like it locks in place when all the way down. It also fits a thin MOFI case I have on my phone. Just consider that it is that it’s a bit tall in the cup holder. The placement of the power cable is conveniently located on the top. Absolutelyseems like a good product.